FAQ

Orders are processed within 1-2 business days. Depending on delivery speed and time you placed your order, domestic orders arrive between 3-5 business days, but in some cases, it may vary due to factors beyond our control, such as shipping carrier delays or unforeseen circumstances. We always strive to ensure your order arrives as quickly as possible ! International Orders can take between 4-7 business days. This does not include the customs and duties process which varies upon country.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. Please contact Customer Service via chat or email  (customersupport@naylajewelry.com) if you have not received your confirmation emails .

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  hello@naylajewelry.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at  hello@naylajewelry.com

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it ? 

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are unable to change items, update shipping items, or cancel orders.

I just placed an order, but I selected the wrong item or need to change the shipping address. Can you change it? Can you cancel it ? 

We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are unable to change items, update shipping items, or cancel orders.

We are only able to accept one shipping address per order. If you need items to ship to different addresses, you will need to place them as separate orders.

Thank you for your interest! For more information please visit : Corporate Gifts

NAYLA jewelry pieces are highest quality of 925 Sterling Silver plated in 14K Gold. We add an extra layer of tarnish resistance to avoid rusting and discoloration.

Yes ! All our pieces are 100% real ,natural Gemstones ( NOT LAB GROWN !!! ) sourced from around the world and hand-picked by our expert jewelers .

We specialize in handcrafted designs that incorporate a wide range of gemstones, such as Mexican Turquoise, Moonstone, Black Onyx, Aquamarine , Labradorite, Amethyst, Citrine,  Rose Quartz ,Blue Topaz , Clear Quartz , Lapis Lazuli etc.

Each piece is designed to highlight the vibrant colors and unique qualities of these natural gems, making them perfect for anyone who values both beauty and individuality in their jewelry.

Jewelry Care & Storing

Preserve your Nayla Jewelry and Gemstones by avoiding contact with cleaning agents, beauty products, water, and chemicals. Gold plated sterling silver jewelry should be removed when bathing or applying lotions and perfumes to ensure a long-lastingshine. Remove jewelry prior to exercise, washing your hands, or swimming. We suggest storing your items in an airtight space, such as a container or a plastic bag which was included with your order. The airtight seal will prevent the oxidation reaction from daily exposure.

Cleaning Jewelry

The best way to clean gold plated jewelry is with a soft clothmade of cotton or fine fibers. Make sure the cloth is dry andvery gently scrub your jewelry. Please avoid chemical cleaners,as they can remove the finish of gold plated jewelry.

Yes! Electronic gift cards (E-GIFT CARD) may be purchased and personalized through our website .