Citrine Pendant Necklace with Bar Chain Queen Crystal

At NAYLA Jewelry, we strive to ensure your complete satisfaction with every purchase. Our Returns & Refunds Policy is designed to provide a seamless experience for our valued customers. If you’re not entirely happy with your jewelry, you can initiate a return within 30 days of receiving your order. We accept returns on unworn, undamaged items with original packaging. Learn about the simple steps to return your jewelry, how to request a refund, and any conditions that apply. Our dedicated customer service team is here to assist you every step of the way, ensuring you feel confident in your purchases. Enjoy peace of mind when shopping with us, knowing that your satisfaction is our top priority.

Returns & Refunds policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  hello@naylajewelry.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  hello@naylajewelry.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our priority is to provide you with the best shipping options regardless of your location. We strive to ensure the highest level of responsiveness to our customers across the United States.

The delivery time for your order is divided into two parts:

Processing Time: This includes order verification, tailoring, quality checks, and packaging. Once an order is placed, it will be sent to the manufacturer for dispatch within 24 hours.

Shipping Time: This refers to the time it takes for the items to be shipped from our store to the destination. For US orders, we use ePacket, a service provided by the US Postal Service. After the processing period and leaving our store, items typically take approximately 1-2 weeks to reach their destination. However, please note that occasionally, delivery times may be longer.

We are providing free shipping on United states when purchasing product over $150 (For more clarity go to cart page by )